HI, I’m Sydney

Work with me

I'm an ops & systems person with 8+ years of experience untangling messy workflows, mapping out cleaner processes, and building the behind-the-scenes structure that lets a business actually grow without falling apart.

I've run big onboarding programs, lifted delivery reliability by 20%, and turned more spreadsheets into useful dashboards than I can count (Salesforce and Tableau are old friends). What I love most is finding the spots where things are getting stuck, putting smart automation in place, and writing SOPs that real humans will actually follow.

These days I work as a fractional ops partner for founders, small business owners, and early-stage teams who need that senior-level brain on their business — without the full-time hire.

My experience

  • 2023 - 2025

    • Managed operational workflows and post-sales lifecycle for 100+ mid-market and enterprise accounts.

    • Used reporting infrastructure in Salesforce enabling data-driven process improvements.

    • Synthesized customer insights with engineering and product to refine operational workflows.

  • 2021 - 2023

    • Directed end-to-end onboarding for 400+ accounts with standardized processes and SOPs.

    • Implemented automation that eliminated inefficiencies and improved workflow management.

    • Built process documentation and training that enabled consistent onboarding at scale.

    • Used Tableau and Salesforce to monitor adoption and surface operational health.

  • 2020 - 2021

    • Managed ops workflows and vendor onboarding for 50+ warehouse partners.

    • Built tracking systems that drove a 20% improvement in delivery reliability.

    • Liaised between support and product to close tooling gaps and resolve data issues.

  • 2019 - 2020

    • Directed daily operational planning and resolved high-priority workflow issues.

    • Partnered with sales and logistics engineering to refine the customer lifecycle.

  • 2017 - 2019

    • Coordinated complex retail event rollouts across 20+ store locations.

    • Utilized KPI dashboards measuring sales, staffing, and customer flow.

    • Standardized training materials and drove operational consistency.

  • Workflow Design & Optimization

  • SOP Development

  • Process Mapping

  • Onboarding Programs

  • AI Tools

  • KPI Dashboard

  • Cross-functional Collaboration

  • CRM Tools

  • Automation Implementation

  • Lifecycle Management

skills & toolkit